It was basically from just above the tire level down and then a quick picture of the front seats. When I finally got the video, it was only of the lower part of the car. They wanted the money but they did not want to do the BASIC things NEEDED for a person to feel comfortable making a purchase. That was his priority rather than just answering the question about the warranty and sending the video. Several times the sales person wanted me to give a deposit and fill out a credit application. There was no rush at all despite my request to “please just let me know if they could do the deal or not so that I could fly out there right away.”

Most the time it would happen the next day.

On several occasions the sales person said he’d “call me right back” then I would wait hours.

I’m taking care of him and trying to run a business. I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done. I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting).

Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 81 miles away from Orange, CAĬarMax values transparency and wants you to love your next car, not settle on it.

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